CONCIERGE & CUSTOMER CARE

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Have a question about our jewellery, custom gifting, sizing, or your order? Reach out to our dedicated concierge team.

Reach Our Concierge

We pride ourselves on prompt, personalized support. Choose your preferred channel below or send us a message through the form.

WHATSAPP CHAT +91 98752 71641 Instant response (10 AM – 7 PM IST)
EMAIL SUPPORT dokyusupport@gmail.com We reply within 24 business hours
STUDIO & HEADQUARTERS Apsara Industry Surat, Gujarat, India (Mon – Sat, 10:00 AM – 7:00 PM IST)

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FREQUENTLY ASKED QUESTIONS

What are your standard shipping timelines? +

Orders are dispatched within 24–48 hours via express air couriers (BlueDart, Delhivery, DTDC). Delivery typically takes 3–5 business days across India.

Is DOKYU jewellery anti-tarnish and waterproof? +

Yes! Our jewellery is finished with high-micron 18K yellow gold polish sealed with a protective electro-coating to safeguard its shine against daily wear.

How does the 7-day easy replacement policy work? +

If you receive a defective or incorrect piece, simply reach out to us on WhatsApp or email within 7 days of delivery for a hassle-free reverse pickup and instant replacement.

How should I store my DOKYU jewellery? +

Store each piece individually inside the provided soft DOKYU suede pouch to prevent scratching. Avoid direct contact with perfumes, hairsprays, and sanitizers.

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