Refund policy

Return & Refund Policy

We offer a 24-hour return/exchange request window from the time your order is delivered.

If you have any issue with your order, please contact us on WhatsApp at +91 98752 71641 within 24 hours of delivery.

Requests may be considered in case of:

  • Damaged product received

  • Defective product received

  • Wrong product received

The product must be unused, unworn and in its original condition with all tags, packaging and accessories intact.

Any request raised after the 24-hour window may not be eligible for further assistance.

For damaged, defective or wrong product cases, customers may be required to share clear photographs, videos and an unboxing video for verification.

Please do not courier any product back to us before receiving confirmation from our support team.

Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

Our team will review the issue based on the information, photographs and videos provided.

Once verification is completed, an appropriate replacement or resolution will be communicated by our support team.

Minor differences in colour, shine, polish, stone appearance or finish due to photography, lighting, screen settings or handcrafted/manufacturing variations will not normally be considered a defect.

Refunds

Refund requests are reviewed according to the nature of the issue and the eligibility of the order.

In most eligible cases, the first resolution offered may be a replacement.

A refund is not automatically applicable simply because a return or replacement request has been raised.

Any exceptional refund, where specifically approved by our team, will be processed only after the product is received, inspected and approved.

Applicable shipping, handling or other charges may be adjusted wherever relevant.

If a refund is approved, the processing time may vary depending on the original payment method, payment provider and banking timelines.

Raising a request does not automatically confirm approval of a refund.

Order Cancellation

Customers are requested to carefully verify their product, quantity, colour, delivery address and contact details before placing an order.

Cancellation requests can only be reviewed before the order enters processing or dispatch.

Once an order has been packed, processed or handed over to the courier partner, cancellation may no longer be possible.

Prepaid orders that have already been processed or dispatched may not be eligible for cancellation.

If the shipment is already in transit, customers should not refuse the parcel without first contacting our support team.

Offers & Promotional Orders

Products purchased under special offers, promotional campaigns, combo offers, clearance pricing or limited-time discounts may have different eligibility conditions.

Eligibility will be reviewed based on the offer applicable at the time of purchase.

Individual items from a jewellery combo or set may not be eligible for separate replacement.

Product Condition

Any product sent back to us must be in the same condition in which it was delivered.

Products may not be accepted if they show signs of:

  • Usage or wear

  • Damage caused after delivery

  • Missing tags

  • Missing original packaging

  • Missing accessories or components

  • Scratches or physical damage caused by the customer

  • Exposure to water, perfume, chemicals or improper handling

Acceptance of a replacement, refund or other resolution will remain subject to inspection.

Jewellery Care & Product Variation

Imitation jewellery requires proper care and handling.

Exposure to water, perfume, sweat, chemicals or moisture may affect the polish, plating or finish of the jewellery.

Natural variation may also occur in stone placement, colour tone, polish and finishing between different pieces or production batches.

Such minor variations are generally not considered manufacturing defects.

Important

All return, replacement, damaged-product or order-related requests must first be raised through our official WhatsApp support.

WhatsApp: +91 98752 71641

Please share your Order Number, Registered Mobile Number, issue details and clear product images/videos while contacting us.

Our team will review your request and guide you regarding the applicable resolution.